ATD Blog

工作分工

Friday, July 30, 2021

虚拟培训无处不在，而且已经迅速成为人才发展团队交付学习的新常态。这就要求培训师在打造并支持有意义的学习体验的同时，还需要精通技术。同时，一个人很难做到样样皆通。加入虚拟培训制作人（producer）的角色，就可以抛开技术问题。讲师不需要样样兼顾，可以拥有有效而成功的培训课程。

虚拟教室培训、虚拟讲师主导型培训和实时在线培训只是人才发展专业人士用于表示各自现场数字学习体验的众多术语中的三个。还有大量可供选择的网络会议技术：Zoom、Webex，Adobe Connect、Microsoft Teams等等。但是无论我们用哪款平台，在交付虚拟教室培训期间管理技术的流程都叫做“制作”，负责这些任务的人员叫做“制作人”。

人才发展团队面临的新挑战是，面对在课程设计和准备过程中可能存在的技术问题。这也意味着必须有人专门负责完成制作清单上的大量任务，确保学员始终积极参与到课程中，并最终获得课程的全面成功。

什么是虚拟培训制作？

虚拟教室、会议、网络研讨会等所需的技术设置和关注点都超出了负责这些活动的培训师、演讲者和引导师的知识或技能范畴。虚拟制作包括对打造成功并且具有吸引力的虚拟课程所需的所有技术和后勤细节进行规划、设置、过程管理和跟进。由制作人负责这些任务，他们有时候还会被称为主持人、活动专员或虚拟课堂助理。

在课内管理方面，制作人将展示并传授如何有效使用在线平台的各种工具，指导学员连接并管理音频，使用聊天工具交流，在白板或幻灯片上加注，参加分组讨论活动等等。在现场活动期间，他们在活动的准备、启动和汇报过程中为引导师和学员提供支持。他们还通过角色扮演、在聊天中发表评论，参与讨论以及根据需要进行进度检查来协助参与练习和活动。

虚拟制作能力

管理技术。学习、使用、修复。由于很多制作细节都与实时在线培训课程的成功息息相关，所以制作人必须了解平台、熟练地使用平台、并且及时响应任何需要修复的问题。

提供支持。联系、合作、分析。学员和发言人需要关注自己的目标，而且他们通常不知道如何排除技术故障。制作人可以帮助每个人互相建立联系、与发言人合作，并快速分析情况以解决出现的任何问题。

清楚地沟通。倾听、呈现、展现。技术问题通常令人困惑，并且总是令人感到沮丧，因此，制作人应密切倾听、呈现准确的解决方案、并始终表现出专业的姿态，以及一切尽在掌控的状态。

实际上，虚拟课堂制作人根据负责的工作不同可以近一步进行角色分类。更多内容可以通过线上资源中心查看本文全文《工作分工》，作者Kassy LaBorie。虚拟课堂作为线上引导的方式在学习中结合大量学习技术。

关于作者

Kassy LaBorie

Kassy LaBorie is founder and principal consultant at Kassy LaBorie Consulting LLC. She is a virtual classroom master trainer, specializing in developing trainers to be engaging and effective when facilitating programs in Zoom, Webex, Adobe Connect, and other online platforms. She has worked with many Fortune 500 firms in a wide range of industries and sectors, including hospitality, pharmaceuticals, energy, government, NGOs, and nonprofits.

She trains and coaches producers, the virtual classroom trainer’s partner in effective facilitation, as well as instructional designers tasked with creating or converting content for virtual classroom delivery. Kassy also advises learning and development leaders in areas like virtual classroom strategy, technology selection, logistics, and more. She has more than 20 years of experience helping organizations, learning teams, and training professionals successfully
move to the virtual environment.

Since 2008, she has participated in more than 100 industry conferences as a speaker, expert panelist, and workshop trainer. Kassy is a regular presenter at such events as ATD’s International Conference & EXPO, ATD TechKnowledge, Training Magazine’s conference, TechLearn, Learning Solutions, and DevLearn.

Prior to launching her consulting practice, Kassy was the director of virtual training services at Dale Carnegie Training, a consulting service that partners with organizations to help them develop successful online training strategies. She was also the product design architect responsible for developing the company’s live online training product and experience, which grew to be a $4 million dollar business in only a few years.

Kassy has also worked as an independent master virtual trainer, a Microsoft software trainer, and a senior trainer at Webex, where she helped build and deliver
training at the Webex University. Kassy is co-author of Interact and Engage! 75+ Activities for Virtual Training, Meetings, and Webinars (Second Edition, ATD Press, 2022), and is also author of Producing Virtual Training, Meetings, and Webinars: Master the Technology to Engage Participants (ATD Press, 2021). She is also the author of The Virtual Trainer’s Guide to Becoming a Hero, which is available for download on her website. You can learn more about Kassy by visiting kassyconsulting.com/about.